Terrier Playnet Shop Store Policy

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http://m.terrierplaynet.net/

2012 TPS New Catalog

Store Policies

Payment:

We accept payment by Credit Card, Paypal and Bank Transfer (T/T) only.

Shipping insurance is optional and vary by different country. Please contact us for the additional insurance cost before purchase. We will not be responsible for any shipping lost or damage for uninsured items.

We are very sorry that we do not accept Money Order, Personal and Business Checks from other countries.
Please pay via our Paypal Account: globalcolour@ymail.com

Payment should be made within 7 days after purchase.

We accept payment by different currency including USD, GBP, AUD, CAD & EUR. When you send your payment by Paypal, it will convert the currency for you automatically. Exchange rate varies every moment. Exact amount will be determined at the time when you make the payment. Please visit Ebay's Forex Rate for more information.

For payment by bank transfer (T/T), please kindly contact us for the details. We will ship item to the paypal mail address only.

Shipping:

Standard Post:

We will ship items to worldwide. Shipping cost will be included the postage, packing and our handling cost to proceed your order. Import duties, taxes and charges are not included in the item price. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Items will be shipped by REGISTERED AIR MAIL from Hong Kong via Hong Kong Post International Airmail Service or another suitable delivery company. The service type used will depend upon the value and size of the good/s purchased. Signature is required upon delivery. Returned orders due to unclaimed, incomplete or incorrect address provided will only be resent at the customer's expense.

All our items sold at our web store which are custom-made items. We do not have stock for them. Production time takes around 15 to 30 working days and delivery time takes around 7 to 15 working days to arrive. If buyers could not wait for the production time of the custom-made items, please do not purchase custom-made items sold at our web store and choose the in stock items sold at our ebay store instead. Shipping occurs Monday through Friday excluding all holidays. Tracking Number will be provided after shipping out. Please login our web store to check for the tracking details. Normal Shipping Delivery Time will take around 7~15 working days to arrive excluding holidays after shipping out. The above delivery time is just estimated and not guarantee, which will be subject to the accessibility of the buyer and the local mail traffic. Please be noticed that there are usually considerable postal delays before and after long holidays like Christmas, New Year, Lunar New Year, Easter or if there are public holidays at your end, so please take this into consideration! We cannot be held responsible for any delays caused by but not limited to; Acts of God, industrial action, vehicle breakdown, service providers and delivery companies. These events are outside of our control and we cannot accept any liability.

If you do not recieve the item(s) after 3 weeks from the day of shipping, please inform us and we will send an enquiry form to Hong Kong Post or another delivery company to track for the cargo status. Hong Kong Post will send an official letter to your country's post office to request for the cargo status. Oversea mail enquriy may take around 1~3 months for investigation. We will inform you for the result when we have received their reply.

Priority Post:

We could upgrade the mail service to express ship by UPS or Hong Kong Speed Post (EMS) upon request. Delivery time will take around 3~7 working days to arrive after shipping out. Additional shipping cost is required and will be varied by different country. Please contact us for the additional shipping cost before sending the payment.

Return Policy:

To proceed the exchange or refund, buyers should inform us for the problem of the item before sending back to us, we will advise the return mail address and reference code to the buyers to proceed accordingly. Items must be unused and returned in their original condition (no cigarette, perfume smell, make-up marks etc). Buyers should return the item to us within 7 days of receipt of your item to arrange exchange or refund. Please note that buyers will need to pay return postage as £6.00 of each pair of women dane shoes / £11 of each pair of men dance shoes for the replacement item for all exchanges. If customer return the items for refund, handling charge as £6.00 of each pair of women dance shoes / £11 of each pair of men dance shoes will be deducted from any refund. (Please note that we do not offer exchanges on items for a different colour or style etc)

***Please do not return the items to the return address shown on package because nobody will handle the return cargo at this address.***

Service Terms:

All sales are final. Buyers should read through all terms and condition before purchase. When you place an order from us, it means that you have agreed with all the listing terms and conditions.

Buyers are responsible to pay for import duties, taxes, and/or customs fees which may be imposed by your local government when you receive your package. Returned orders due to unclaimed, incomplete or incorrect address provided will only be resent at the customer's expense.

The days shown on our web is the working days of our shop. It's not the calendar days. Saturday and Sunday are not counted. Our Hong Kong Office will also be closed during Saturdays and Sundays.

Measurement method of the heel height of our dance shoes: The highest point of the heel to the plastic base.

Contact Us:

Our customer service goal is simple: We are committed to providing our customers total satisfaction. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. Should you have any enquiry, don't hesitate to contact us.

Order Follow Up

Person In Charge: Ms. Ko Ko

Email Address: globalcolourcs1@ymail.com

Person In Charge: Ms. Kennis Chan (Kennis takes maternity leave until 31 Aug)

Email Address: hk_allin@yahoo.com.hk

Wholesales Order

Person In Charge: Ms. Amanda Ho

Email Address: terrierplaynet@yahoo.com.hk

*** Since we have received many of enquiries from customers every day, we may not be able to reply your enquiry instantly. We will try our best to reply to all questions within 3~5 working days. ***

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